Privacy Notice

Life Medical Services is a medical travel coordination company established in the United States and Mexico. We connect patients with qualified physicians, hospitals, and recovery accommodations in Mexico and provide concierge coordination services. We do not replace your physician, and we do not independently provide medical treatment. We coordinate services between you and licensed healthcare providers.

To provide our services, we may collect the following types of information:

A. Personal Identification Information

• Full name
• Date of birth
• Passport information (if required for coordination)
• Address
• Email address
• Phone number
• Emergency contact details
• Family contact information

B. Medical Information (Sensitive Data)

• Medical history
• Diagnostic reports (MRI, CT scans, lab results, etc.)
• Current diagnoses
• Medications
• Allergies
• Surgical history
• Treatment plans
• Physician notes
• Insurance information (if applicable)

C. Travel and Coordination Information

• Flight details (if shared with us)
• Hotel reservations
• Transportation arrangements
• Appointment schedules

Medical and health information is considered sensitive personal data and is treated with enhanced security measures.

We use your information strictly for the purpose of:

• Coordinating medical consultations and procedures
• Sharing medical records with physicians and hospitals you select
• Scheduling appointments
• Arranging hospital admissions
• Coordinating travel and accommodations
• Providing concierge and post-procedure support
• Communicating with you regarding your care
• Meeting legal and regulatory requirements

We do not sell your personal or medical information.

We may share your information only when necessary to provide services, including with:

• Licensed physicians
• Private hospitals and surgical facilities
• Diagnostic centers
• Hotels (limited to reservation information only)
• Ground transportation providers (limited to logistics only)
• Legal or regulatory authorities when required by law

Medical information is shared strictly on a need-to-know basis and only with authorized healthcare professionals involved in your care.

Because Life Medical Services operates in both the United States and Mexico, your information may be transferred across international borders. By using our services, you acknowledge and consent to the secure transfer of your personal and medical data between the United States and Mexico for coordination purposes. We implement reasonable administrative, technical, and physical safeguards to protect your data during such transfers.

We implement security measures designed to protect your information, including:

• Secure digital storage systems
• Encrypted document transmission when applicable
• Restricted access to sensitive medical data
• Confidentiality agreements with staff and partners

However, no system can guarantee 100% security. We encourage patients to use secure channels when transmitting medical records.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for certain uses
• Request limitation of data processing
• Receive information about how your data is shared

To exercise your rights, please contact us at:

• [Insert Privacy Email Address]
• [Insert Physical Address]
• [Insert U.S. Contact Information]
• [Insert Mexico Contact Information]

We may require identity verification before processing certain requests.

We retain personal and medical information only for as long as necessary to:

• Provide coordination services
• Comply with legal, regulatory, tax, and recordkeeping requirements
• Resolve disputes

After that period, data will be securely deleted or anonymized when feasible.

We may collect information about minors only with the consent of a parent or legal guardian. Parents or guardians may exercise privacy rights on behalf of the minor.

We may send informational communications related to our services. You may opt out of marketing communications at any time. We do not use medical information for advertising purposes without explicit written consent.

We may update this Privacy Notice periodically. Updates will be posted on this page with a revised “Last Updated” date.